Software Release Manager

About Our Organization:

We form the crux of powerful platforms that connect millions of customers worldwide with brands.

This team develops and builds products positioning us as a differentiator, encouraging an open and balanced marketplace built on respect for individuals.

We chart the future and set new benchmarks for our products using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence.

Job Overview

We are seeking an experienced DevOps Program Manager to own and drive the end-to-end software release quality process across our product portfolio.

This role ensures that every software release meets defined quality and reliability benchmarks while enabling smooth, predictable, and efficient release management practices.

Ideal Candidate

The ideal candidate will lead cross-functional initiatives across Product management, engineering, QA, Ops and Release teams to accelerate delivery, improve reliability and secure scalable deployments across our SaaS platforms.

Responsibilities

• Release Program Leadership: Own and drive strategic DevOps programs across product teams ensuring alignment with business goals and delivery timelines.
• Release Management Plan (Program Layer): Operationalize the Release Management Process environment promotion strategy approvals rollback plans and audit trail.
• CI/CD Governance: Oversee the implementation and optimization of continuous integration and delivery pipelines ensuring automation and traceability.
• Cross-Functional Stakeholder Collaboration: Act as a liaison between engineering operations product and leadership teams to ensure transparency and accountability on release timelines quality.
• Release Quality and Compliance: Collaborate with Engineering and QE teams to develop and enforce testing standards and acceptance criteria to meet release functional & non-functional requirements.
• Manage Risks and Issues: Proactively identify risks that could impact release scope quality or schedule and develop mitigation plans.
• Release Metrics & Continuous Improvement: Define and track release KPIs related to deployment frequency lead time change failure rate and system uptime.

Qualifications

• At least 15 years of experience in program/project management in software with demonstrable ownership of cross functional release DevOps or operations programs.
• Experience managing multiple parallel releases and coordinating distributed teams is essential.
• 10+ years of experience in DevOps software engineering release management or infrastructure roles with at least 3 years in program or project management.
• Proven experience managing large-scale DevOps initiatives in a SaaS environment.
• Strong understanding of cloud platforms containerization and infrastructure-as-code.
• Solid understanding of the software development lifecycle version control continuous integration/continuous delivery pipelines and automation tools.
• Familiarity with project management methodologies Agile Scrum and SAFe methodologies.
• Excellent verbal & written communication leadership and team member management skills ability to lead without authority influence stakeholders resolve conflicts and motivate change.

Preferred Skills

• Experience with DevOps maturity assessments and roadmap development.
• Exposure to enterprise-scale release orchestration and incident management.
• Knowledge of ITIL/ITSM frameworks related to change and release management.
• Master's degree or formal project-management training is a plus.

Epsilon Values

• Act with Integrity: We are transparent and have the courage to do the right thing.
• Work Together to Win Together: We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with Purpose: We shape the market with big ideas that drive big outcomes.
• Respect All Voices: We embrace differences and foster a culture of connection and belonging.
• Empower with Accountability: We trust each other to own and deliver on common goals.