Senior SAP Account Manager

1 day ago


Pune, Maharashtra, India Techno Wise Full time
Senior SAP Account Manager

As a key member of the Techno Wise team, you will be responsible for delivering exceptional support services to our clients. This role involves managing all aspects of an account, including budget tracking, open item tracking, issue resolution, and escalating any issues to client and management as needed.

You will serve as the primary point-of-contact for escalated issues, ensuring timely and effective responses to maintain high SLA satisfaction rates.

Key Responsibilities:
  • Manage accounts to deliver high-quality support services to end-user customers.
  • Escalate complex issues to ensure prompt resolutions and maintain positive relationships with clients.
  • Collaborate with cross-functional teams to implement process improvements and optimize customer service delivery.
  • Lead regular team meetings and performance discussions with support Functional and Technical consultants.
Requirements:
  • A minimum of 8-10 years' experience in SAP systems, with a strong background in project management and systems implementation.
  • Proven ability to lead a project team and manage help desks using Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, or Zendesk.
  • Strong understanding of systems development lifecycle and system implementation methodologies.
  • Excellent interpersonal, written, and oral communication skills.
Compensation Package:

The estimated annual salary range for this position is $120,000 - $150,000, reflecting the importance of this role in driving business growth and customer satisfaction.



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