IT Support Specialist
1 day ago
Job Title: IT Support Specialist
We are seeking a skilled and efficient professional to join our team as an IT Support Specialist. This role involves providing first-line technical assistance to end-users and resolving IT-related incidents.
Key Highlights- Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
- IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
- Provide initial technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Orient and guide users towards self-resolution.
- Effective Communication – Strong verbal and written communication skills.
- Strong Problem-Solving Abilities – Excellent analytical and logical reasoning skills.
- Task Management – Ability to manage multiple tasks and prioritize effectively.
- Customer-Focused Mindset – Commitment to delivering exceptional customer service.
- Familiarity with ITSM Tools – Knowledge of IT Service Management tools and systems.
- We leverage next-generation technology to help businesses transform globally.
- We deliver personalized digital experiences using cloud and cognitive technologies.
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