Client Success Specialist

5 days ago


Chennai, Tamil Nadu, India CapTalent HR Full time
About the Company
CapTalent HR is a leading provider of HR solutions, dedicated to delivering exceptional services to our clients. We are committed to helping organizations achieve their goals through effective talent management.

Job Summary
We are seeking an experienced and passionate individual to join our team as a Customer Support Executive. The successful candidate will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded. Key responsibilities include:
• Outbound calling on data collected through lead generation activities/secondary data sources;
• Answering phones and explaining the product and services offered by CapTalent HR;
• Contacting existing customers as well as prospective customers using scripts;
• Responsible for the closure of sales and completing assignments;

Key Responsibilities
The successful candidate will be responsible for:
1. Providing world-class support to our clients, ensuring their needs are met and exceeded;
2. Developing and maintaining strong relationships with clients;
3. Identifying and addressing client concerns in a timely and professional manner;
4. Collaborating with internal teams to ensure seamless delivery of services;

Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
• Proven experience as Customer/Customer Relation or relevant role;
• Excellent organizational and leadership skills;
• Outstanding communication and interpersonal abilities;
• Excellent knowledge of MS Office and information systems;
• Strong collaborative, communication and interpersonal skills; ability to build trust amongst colleagues;
• Fluency in English with additional language Hindi/Telugu/Kannada;

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