Technical Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 25,00,000

**Business Analyst Role Overview**

Job Description:

The Business Analyst will serve as the primary point of contact for internal and external users seeking technical assistance. This role involves providing first-level technical support, troubleshooting issues, and ensuring high customer satisfaction.

Key Responsibilities:
  • Serve as the primary point of contact via email or telephone.
  • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Perform configuration changes in Odessa.
  • Escalate complex issues to higher-level support teams or Odessa while ensuring proper documentation.
  • Maintain accurate records of user interactions and technical issues in the ticketing system.
  • Provide timely follow-up with users to ensure issues are resolved to their satisfaction.
  • Assist with user account management, including password resets and access permissions.
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Participate in training sessions and workshops to enhance technical and customer service skills.
  • Collaborate with team members to improve support processes and enhance the user experience.
Qualifications:
  • Previous experience in a customer service or technical support role is preferred.
  • Knowledge of Odessa.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-oriented mindset with a desire to help others.

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