Senior Web Application Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

The role of a Technical Support Specialist is to provide expert assistance and solutions to customers in a timely manner. Key responsibilities include resolving complex technical issues, collaborating with cross-functional teams, and documenting knowledge for future reference.

Our ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication abilities. Proficiency in web applications, infrastructure, databases, and network technologies is required. Experience with advanced SQL queries, RESTful APIs, and GraphQL is also highly valued.

In addition to these technical requirements, the successful candidate will demonstrate a proactive approach to learning, be adaptable in fast-paced environments, and exhibit exceptional customer service skills.

  • Key Responsibilities:
  • Resolve technical issues in a live production environment
  • Collaborate with engineering and product teams to identify and resolve product problems
  • Develop and maintain documentation for technical training and knowledge sharing
  • Contribute to process improvements and optimization

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proficiency in web applications, infrastructure, databases, and network technologies
  • Experience with advanced SQL queries, RESTful APIs, and GraphQL

Benefits:

  • Flexible working hours
  • Complementary nutrition assistance for employees with children
  • Personal Pipefy account
  • Udemy access

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