IT Software Development Professional

1 week ago

Delhi, Delhi, India beBeeImplementation Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Summary

We are seeking a highly skilled engineering graduate/postgraduate with experience in IT software development to join our team as an ITOM Implementation Specialist.

Key Responsibilities

  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for the development of user stories, configurations, and ensure timely delivery.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare HLD/LLD, architecture design, and technical documentations as specified and internally required.
  • Work with the platform team to update technology direction and strategy, manage BAU tasks, and provide value-based assessments and workshops to maximize business results from ServiceNow software.

Requirements

  • A minimum of 5+ years of experience in IT software, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP), and expertise in configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings, and Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets, and expertise in configuring UI Actions/UI Policy ACL, etc., Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components, and create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.

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