
Retail Training Specialist
2 weeks ago
Job Title: Retail Training Specialist
Reports To: Sales Leader
We are seeking a skilled Retail Trainer to drive learning and development across our growing eyewear brand. In this role, you will be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational efficiency.
Key Responsibilities:
- Design and deliver training programs focused on:-
- Product knowledge (Eyewear, Accessories)
- Customer service & experience
- Sales techniques and upselling
Conduct in-person and virtual training sessions for retail staff, team leaders, and support roles. Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps. Support new store openings and new hire onboarding with structured training rollouts.
Requirements:
- Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
- Strong communication and presentation skills—both in-person and virtual.
- Hands-on experience with retail operations, customer handling, and POS systems is a plus.
- Comfort with virtual training tools, LMS platforms, and digital content creation.
- Ability to connect with store teams and drive motivation and accountability.
- Strong organizational, analytical, and follow-up skills.
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