Cabin Crew Manager
3 weeks ago
As a key member of the IndiGo team, the Cabin Crew Manager will be responsible for leading cross-functional teams to drive operational excellence and deliver exceptional customer service.
- Key Responsibilities:
- Lead cross-functional teams to improve OTP and weekly performance numbers
- Develop and implement strategies to ensure customer service, cost reduction, performance management, and safety objectives are met
- Drive business change and progression across the cabin crew community
- Manage ongoing crew operations projects and contribute to their success
- Co-lead with Inflight Services to develop and implement strategies to drive operational excellence at Base
- Provide leadership to the Inflight Services Team and ensure all strategies and future direction are communicated
- Monitor and drive total accountability with individuals for achieving goals
- Create procedures, policies, and guidelines to ensure fair and consistent management of Cabin Crew and Base team
- Set KRA's for attendance statistics and ensure accountability for achieving results
About the Role:
This is an exciting opportunity to join the IndiGo team and drive operational excellence. The successful candidate will have a proven track record of leadership and management experience, with a strong focus on customer service and operational efficiency.
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