Cabin Crew Manager

3 weeks ago


Hyderabad, Telangana, India IndiGo Full time
Job Description

As a key member of the IndiGo team, the Cabin Crew Manager will be responsible for leading cross-functional teams to drive operational excellence and deliver exceptional customer service.

  • Key Responsibilities:
  • Lead cross-functional teams to improve OTP and weekly performance numbers
  • Develop and implement strategies to ensure customer service, cost reduction, performance management, and safety objectives are met
  • Drive business change and progression across the cabin crew community
  • Manage ongoing crew operations projects and contribute to their success
  • Co-lead with Inflight Services to develop and implement strategies to drive operational excellence at Base
  • Provide leadership to the Inflight Services Team and ensure all strategies and future direction are communicated
  • Monitor and drive total accountability with individuals for achieving goals
  • Create procedures, policies, and guidelines to ensure fair and consistent management of Cabin Crew and Base team
  • Set KRA's for attendance statistics and ensure accountability for achieving results

About the Role:

This is an exciting opportunity to join the IndiGo team and drive operational excellence. The successful candidate will have a proven track record of leadership and management experience, with a strong focus on customer service and operational efficiency.


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