Solutions Delivery Manager

7 days ago

Ahmedabad, Gujarat, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

Job Summary

About the Role

We are seeking a seasoned Solutions Delivery Manager to lead our delivery efforts in the Banking & Financial Services vertical. The ideal candidate will possess high ownership and accountability, with a strong track record of managing delivery units and teams.

Main Responsibilities
  • Guide team development efforts towards successful project delivery.
  • Own end-to-end project and technology delivery of products & services for customers in the Banking & Financial Services vertical, including implementation in ThoughtMachine and similar platforms.
  • Own key performance parameters such as delivery excellence, contractual obligations, SLA parameters, continuous improvement, value-add initiatives, and internal compliances.
  • Operational excellence: build teams, manage people parameters like utilization, attrition; hygiene and internal compliances.
  • Financial parameters: gross margin targets.
  • Customer management: relationship at multiple levels of customer organization.
  • Collaboration with account management teams in managing governance, qualify business expansion opportunities, and contract-related efforts.
  • Working and managing relationships with multiple stakeholders.
  • Business communications: written and verbal; creating professional documentation & proposals.
  • Understand the software development lifecycle and implement industry best practices.
  • Project/process management, reviews, and reporting.
  • Ensure successful rollouts, version management, effective QA.
  • Manage changes in project scope, identify potential crises, and devise contingency plans.
  • Identify and call out automation opportunities.
  • Budgeting and planning, and strategy.
  • Manage and mentor teams.
  • Identify, track, and report metrics systematically.
  • Maintain clear communication to leadership teams with governance and dashboard reporting.
Key Requirements

The ideal candidate will have:

  • Minimum 10 years of experience with the most recent 3+ years in a leadership position, managing a delivery unit in end-to-end IT infra services delivery and operations.
  • Mandatory experience in BFSI vertical delivery solutions in the area of core banking solutions, digital banking, web/mobile applications, etc.
  • Experience in implementing/delivering solutions in ThoughtMachine is highly preferable.
  • Bachelors degree in engineering, computer science or related field, or equivalent work experience.
  • Extensive leadership experience and strong team management abilities.
  • Excellent problem-solving skills.
  • Strong bias for action and ability to stay on top of transactions requiring quick responses, and ability to handle high transactional loads.
  • Quality mindset and obsessive attention to detail.
  • Strong communication skills and fluency in English communication (spoken & written) to be able to deal with global customers, team members, and participate in delivery when required.
  • Strong technical hands-on experience in roles related to any of our tracks: Software Engineering, IT Infrastructure, Cybersecurity, or Data Science.
  • At least 5-7 years of practitioner experience in any of these tracks.
  • Contract review, documentation, and negotiation experience.
  • Strong technology landscape understanding of all service lines.
  • Strong people practice credentials in engagements and management of tech/delivery team sizes of 50+.
  • Understanding and experience in global delivery models including managed services.
  • Expertise in recruiting and managing large distributed teams.
  • Experience of managing virtual/blended delivery of leadership.

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