Amazon Operations Strategist II

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time
Job Overview
The Operations Manager II role in our 3P Central team is a pivotal position that drives compliance culture, ensuring risk mitigation and process improvements across the 3P SC Network. As a key member of our operations team, you will oversee network performance management, commercial analysis, billing account management, loss recovery mechanisms, and new launches/closures.

About Amazon
Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We strive to create a workplace where everyone feels valued, respected, and supported.

Key Responsibilities:
• Risk Mitigation and Compliance: Identify risks and develop mitigating initiatives related to compliance by engaging with TRC and 3P Partners for timely audits, identification, documents verification, and CAPs. Drive a culture of compliance with partners to ensure zero breach of contracts. Ensure adequate festival and unplanned contingency planning in coordination with CF, MPO, and Partner.

• Network Performance Management: Oversee and manage the 3P Middle Mile Network Performance, collaborating with MPO, L&D, and 3P Partners across 14 3P Sort Centers in IN. Establish key performance indicators for partners along with measurement and visibility in partnership with MPOs, CF, and NOC.

• Commercial Analysis for FCF: Own commercials through detailed analysis, working in close coordination with the Procurement team to achieve mutually beneficial costs and agreements. Develop benchmarking for indirect and direct cost elements.

• Billing Account Management: Ensure budget planning for partner accounts are completed in coordination with Finance. Share purchase requisitions and orders are available as per SLA, with partner and mitigate cash flow risks.

• Loss Recovery Mechanism: Develop and implement stringent recovery mechanisms like automated reports, standard deep dive formats, and reviews to minimize losses and improve overall operational efficiencies.

• New Launches, Closures, Initiatives, and SOP Design: Drive the formulation and implementation of new program launches, design SOPs, and develop scalable long-term initiatives in coordination with MPO, partner, central flow, and ACES. Drive initiatives to stay ahead of industry trends and adapting to changing customer demands. Develop short and long-term plans for building transitions along with its drive to end-stage execution.

Salary Estimate: $120,000 - $150,000 per year

Requirements:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:
- 1+ years of performance metrics, process improvement, or lean techniques experience

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