Community Engagement Manager

2 days ago

Mount Abu, Rajasthan, India beBeeOnlineReputation Full time ₹ 45,00,000 - ₹ 60,00,000

Our organization is seeking an Online Reputation Specialist to play a key role in enhancing our social media presence.

This specialist will be the voice of our brand across various social platforms, fostering authentic relationships with followers and ensuring a positive and engaging online presence.

The ideal candidate should possess creativity, proactivity, and a customer-centric approach to excel in this full-time role based in India.

Key Responsibilities
  • Engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
  • Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms.
  • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  • Work with the Social Media team to implement effective strategies and performance measurement.
Requirements
  • 1–3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools.
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.
About Our Organization
  • We empower agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
  • We're a high-growth bootstrapped B2B SaaS company with healthy profitability.
  • We've been nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.

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