Patient Care Delivery Expert
5 days ago
We are seeking highly skilled Customer Service Managers to spearhead our US Healthcare operations and drive exceptional patient care.
About Us:
Ecorgy Solutions is a leading player in the US Healthcare industry, transforming the way patient care is provided. As a Customer Service Manager, you will be the cornerstone of our patient care team, responsible for managing stakeholders, clients, and a dedicated clinical team.
Key Responsibilities:
- Manage a team of customer service representatives to deliver high-quality patient care services.
- Develop and implement strategies to enhance client satisfaction, service delivery, and operational efficiency.
- Contribute to quality improvement initiatives, ensuring compliance with industry standards.
- Collaborate with the clinical team to ensure seamless delivery of patient care services.
Requirements:
- Bachelor's degree in any field.
- 4-7 years of experience in international voice process or sales roles.
- Excellent English communication skills with an American accent preferred.
- Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education, or Sales sectors.
- Analytical proficiency to acquire knowledge of clinical practices and implement improvement initiatives.
- Willingness to work night shifts (9:30 PM to 6:30 AM) from our office premises.
Salary: ₹25,000 - ₹45,000 per month
Benefits: EPF, Group Mediclaim policy after 6 months, Gratuity, Rewards & Growth based on Performance, Professional development opportunities, Training and Mentorship programs.
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