Patient Care Delivery Expert

5 days ago


Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time
Our Healthcare Revolution

We are seeking highly skilled Customer Service Managers to spearhead our US Healthcare operations and drive exceptional patient care.

About Us:

Ecorgy Solutions is a leading player in the US Healthcare industry, transforming the way patient care is provided. As a Customer Service Manager, you will be the cornerstone of our patient care team, responsible for managing stakeholders, clients, and a dedicated clinical team.

Key Responsibilities:

  • Manage a team of customer service representatives to deliver high-quality patient care services.
  • Develop and implement strategies to enhance client satisfaction, service delivery, and operational efficiency.
  • Contribute to quality improvement initiatives, ensuring compliance with industry standards.
  • Collaborate with the clinical team to ensure seamless delivery of patient care services.

Requirements:

  • Bachelor's degree in any field.
  • 4-7 years of experience in international voice process or sales roles.
  • Excellent English communication skills with an American accent preferred.
  • Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education, or Sales sectors.
  • Analytical proficiency to acquire knowledge of clinical practices and implement improvement initiatives.
  • Willingness to work night shifts (9:30 PM to 6:30 AM) from our office premises.

Salary: ₹25,000 - ₹45,000 per month

Benefits: EPF, Group Mediclaim policy after 6 months, Gratuity, Rewards & Growth based on Performance, Professional development opportunities, Training and Mentorship programs.



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