Patient Care Leaders

4 days ago


Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

We are seeking highly motivated Patient Care Leaders to spearhead our Healthcare Revolution. As a key member of our team, you will be responsible for driving exceptional patient care and elevating our service delivery to new heights.

About Us:

At Ecorgy Solutions, we are transforming the way patient care is provided in the US Healthcare industry. Our innovative approach has created a significant impact in the sector, and we are now on a talent hunt for passionate Customer Service Managers to join our team.

Role Overview:

As our Customer Service Manager, you will be the cornerstone of our patient care team. You will leverage your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Requirements:

  • Any Bachelor's degree
  • 4-7 years of relevant work experience in international voice process or international sales or similar roles
  • Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
  • Industry Experience: Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors.
  • Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
  • Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
  • Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
  • Willingness to perform night shift (9:30 PM to 6:30 AM) from our office premises.

Compensation:

The salary range for this position is INR 25,000 to 45,000 per month, along with various benefits including EPF, Group Mediclaim policy after 6 months of joining, Gratuity, Rewards & Growth based upon Performance, Professional development opportunities, Training and Mentorship programs.



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