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AWS Cloud Contact Center Specialist

2 weeks ago

Pune, Maharashtra, India Capgemini Full time

At Capgemini, we are seeking an experienced AWS Cloud Contact Center Specialist to join our team. As a key member of our organization, you will be responsible for designing and implementing cloud-based contact center solutions using Amazon Connect.

Responsibilities
  • Design and implement cloud-based contact center solutions using Amazon Connect
  • Experience in building call flows and IVR within AWS Connect
  • Implement configuration and implementation of the Amazon Connect Platform
  • 5-7 years of hands-on experience with Cloud-based VoIP systems design, implementations, support, monitoring, and security

You will have the opportunity to work on projects of medium to high complexity and participate in leading production support activities. If you have a strong technical knowledge and capability to handle all problems that may arise, then we encourage you to apply.