Enterprise Monitoring Engineer

4 weeks ago


Mumbai, Maharashtra, India QAD Full time
Job Overview

As a key member of our Cloud Operations team, you will play a critical role in ensuring the smooth operation of our cloud-based solutions. Your primary responsibility will be to monitor and analyze system performance, identifying and resolving issues that may impact our customers' experience.

Key Responsibilities
  • Monitor system performance for standard QAD performance SLAs and custom system monitoring per customer contracts
  • Respond to alerts and notifications from monitoring tools, escalating issues to the Technical Service Delivery Team as needed
  • Document issues and resolutions, providing proactive status updates to customers
  • Collaborate with the Release Foundation team on self-healing analysis, automation, and analytics
  • Assist team members in resolving incidents and performing basic performance reporting
Requirements
  • Bachelor's degree in Engineering, IT, or Computer Science
  • 1-2 years of technical experience, with a focus on Linux, RDBMS, and monitoring tools
  • Proficiency in Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities
  • Excellent communication and problem-solving skills
About QAD

At QAD, we prioritize our employees' health and well-being, offering programs to support a healthy work-life balance. We're a collaborative culture of smart and hard-working people who support one another to get the job done. Join us in our next phase of expansion and transformation, and take advantage of our competitive compensation packages based on experience and desired skill set.



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