Senior E-Learning Operations Coordinator

Job Title:

Overview of the Role

As a Strategic Operations Manager, you will be responsible for overseeing the end-to-end delivery of alumni-focused e-learning content projects across global markets.

This role requires the ability to navigate complex situations with a positive attitude, ensuring projects are delivered on time and to the highest quality standards.

The ideal candidate will be highly detail-oriented and organized, with strong strategic thinking and analytical skills, capable of translating business objectives into actionable operational plans.

They will have excellent written and verbal communication skills, be open to feedback, and thrive in a collaborative environment as an outstanding team player with strong interpersonal abilities.

Experience in the e-learning/EdTech industry is essential, with a proven track record of managing multiple projects in a fast-paced, dynamic, and rapidly evolving environment.

This role demands the ability to work effectively within virtual teams across geographies, manage key project metrics (effort, timeline, quality), and oversee budgets and scope to prevent deviations.

• Manage the full lifecycle of global alumni e-learning content projects, from planning and scoping to execution and delivery.
• Prepare comprehensive project maps, resource allocation plans, and execution strategies.
• Serve as the primary point of contact for client interactions, ensuring transparent communication and timely updates.
• Develop and implement project management templates and lead process improvement initiatives.
• Oversee and track key project metrics—effort, timeline, and quality—ensuring no deviations from planned scope and budget.
• Monitor and manage project budgets, ensuring cost control and timely reconciliation.
• Coordinate closely with cross-functional teams (creative, instructional design, technology, and operations) to ensure smooth execution and alignment on goals.
• Review deliverables to ensure adherence to organizational quality standards.
• Provide strategic and technical inputs to meet evolving customer requirements.
• Conduct team appraisals, one-to-one meetings, and identify training needs; foster motivation and high performance within the team.
• Prepare and review MIS reports for senior management.
• Share project learnings, best practices, and industry insights through knowledge-sharing sessions or training initiatives.
• Ensure strong understanding of US/UK client expectations and cultural nuances.
• Coordinate closely with cross-functional teams—including creative, instructional design, technology, and operations—for seamless execution and alignment.
• Manage language translation projects to ensure quality and timely delivery of multilingual content.
• Oversee vendor coordination, including onboarding, engagement, evaluation, and performance management, ensuring smooth collaboration.
• Identify, assess, and mitigate risks associated with project delivery, taking proactive measures to address potential issues.
• Review deliverables at a high level to ensure adherence to quality benchmarks and organizational standards.
• Develop and implement project management templates and drive process improvement initiatives to enhance operational efficiency.

Required Qualifications/Skills

• Ability to handle complex situations with a positive attitude.
• Excellent written and verbal communication.
• Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans.
• Open to feedback.
• Outstanding team player with strong interpersonal skills.
• Experience in working within a virtual team.
• 5+ years of e-learning/ed-tech work experience.
• Experience in a fast-paced, dynamic, rapidly evolving business.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proficient in MS Excel/Airtable and Wrike or other project management tools.

Preferred Qualifications/Skills

• Master's degree in Business Administration, Operations Management, or a related field.
• PMP or Basic Project Management (Advanced certification will be preferred).
• Candidate with Wrike (Project Management tool) knowledge would be given additional preference.