Leading Learning Strategist

10 hours ago

Varanasi, Uttar Pradesh, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Training Director

We are seeking a seasoned Training Director to lead our organization's learning and development strategy. This is a key leadership role that will be responsible for designing, implementing, and evaluating training programs across the company.

Key Responsibilities:
  • Develop and execute a comprehensive training strategy aligned with business objectives.
  • Identify training needs through various assessments and partner with leaders to design customized programs.
  • Build a training roadmap for all levels, from frontline staff to leadership teams.
  • Collaborate with Retail Operations, Merchandising, and HR to embed training in our culture.
Program Development & Delivery:
  • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
  • Develop product knowledge sessions in collaboration with design/merchandising teams.
  • Implement e-learning and blended learning solutions to enhance accessibility.
Quality & Standards:
  • Ensure consistency in brand training delivery across all stores and regions.
  • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
  • Establish KPIs and reporting metrics for training impact.
  • Standardize induction programs for all new hires.
Innovation & Continuous Improvement:
  • Introduce new learning methodologies, such as digital learning platforms and gamification.
  • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.
Training Evaluation & Impact Assessment:
  • Develop and implement a framework to evaluate training effectiveness at all levels.
  • Measure pre- and post-training impact on key business metrics, such as sales conversion and repeat customer rate.
  • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
  • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
  • Benchmark training impact against industry best practices to ensure competitive advantage.

The ideal candidate will have a Master's degree in HR, Business, or a related field, along with 10-12 years of experience in Training & Development, including at least 5 years in a leadership role. Prior experience in luxury retail, fashion, or hospitality is mandatory. Exposure to digital learning platforms, instructional design, and global training standards is preferred.

This is a high-profile position that requires a strong leader who can drive our training strategy forward.

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