Senior Fraud Management Director

5 days ago


Hyderabad, Telangana, India Goldman Sachs Full time

Transforming Financial Operations through Fraud Mitigation

At Goldman Sachs, we're committed to empowering our clients and customers to achieve their financial goals. As part of our Asset & Wealth Management team, we're seeking a seasoned professional to lead our Fraud Operations function in Hyderabad.

About the Role

We're looking for a strategic and operationally skilled leader to oversee our Fraud Detections and Investigations, ensuring regulatory adherence, service levels, quality, and customer experience results. This role involves collaborating with various teams, including Fraud Strategy, Intelligence, Operations, Technology, Compliance, and Legal, to develop processes and controls that mitigate risk, enhance operational efficiency, and deliver positive customer experiences.

Responsibilities

  1. Provide day-to-day oversight to global fraud contact center and back-office teams across procedures, training, and staffing processes.
  2. Spearhead bank-to-bank interaction, recovery efforts, and collaboration on fraud events.
  3. Identify improvement opportunities, optimize processes, guidelines, and drive QA enhancements.
  4. Develop dashboards and control reports to support business management.
  5. Collaborate with partners to implement processes and controls.
  6. Liaise with strategy teams to identify trends and opportunities for process improvements.
  7. Work effectively with relevant stakeholders to ensure compliance and regulatory requirements are met at all times.

Requirements

  1. At least 10-15 years of relevant industry experience, with a strong understanding of fraud trends and typologies, and a proven track record of leveraging industry trends and best practices to drive fraud risk mitigation initiatives.
  2. Expert-level knowledge of compliance requirements with regards to Reg E, Reg CC, UCC4, and Reg D.
  3. Well-versed in operations management, with a focus on Fraud/Disputes domains.
  4. Experience managing internal and external audits, working collaboratively with multiple stakeholders.
  5. Strong communication skills, with experience managing executive-level communications.
  6. Extensive understanding of customer service experience.
  7. Superior project and process management skills, organizational skills, and attention to detail.
  8. Proactive, flexible, and able to multi-task.

About Goldman Sachs

At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm, headquartered in New York, with offices worldwide.

We believe that who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond. Learn more about our culture, benefits, and people at /careers.



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