Database Operations Specialist

3 weeks ago


Bengaluru, Karnataka, India SAP Full time

We're looking for a skilled Database Operations Specialist to join our team at SAP.

As a key member of our Enterprise Cloud Service Operations team, you'll be responsible for ensuring day-to-day quality service delivery, defining and tracking service KPIs and SLAs, and de-escalating running escalations.

Key Responsibilities:

  • Ensure high-quality service delivery to our customers
  • Define and track service KPIs and SLAs
  • De-escalate running escalations and resolve issues efficiently
  • Work towards automating day-to-day operational tasks
  • Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs
  • Handle on-call duties and provide 24/7 support
  • Improve processes and coordinate work between teams

Requirements:

  • 8+ years of experience in SQL database administration
  • 4+ years of experience in service delivery in global teams
  • Experience in handling managed service delivery models
  • Strong understanding of SLA/KPI tracking and HANA database administration
  • Familiarity with ITIL concepts of Service Management, Change Management, and Root Cause Analysis
  • De-escalation experience on IT incidents and requests
  • Ability to manage multiple activities requiring cross-team coordination

Nice to Have:

  • ITIL certification
  • Project management experience (2 years)
  • Excellent communication skills at different levels of the organization

About SAP:

SAP is a leading provider of enterprise cloud services, and we're committed to helping our customers run better. Our company culture is focused on innovation, collaboration, and employee development.



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