Database Operations Specialist
3 weeks ago
We're looking for a skilled Database Operations Specialist to join our team at SAP.
As a key member of our Enterprise Cloud Service Operations team, you'll be responsible for ensuring day-to-day quality service delivery, defining and tracking service KPIs and SLAs, and de-escalating running escalations.
Key Responsibilities:
- Ensure high-quality service delivery to our customers
- Define and track service KPIs and SLAs
- De-escalate running escalations and resolve issues efficiently
- Work towards automating day-to-day operational tasks
- Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs
- Handle on-call duties and provide 24/7 support
- Improve processes and coordinate work between teams
Requirements:
- 8+ years of experience in SQL database administration
- 4+ years of experience in service delivery in global teams
- Experience in handling managed service delivery models
- Strong understanding of SLA/KPI tracking and HANA database administration
- Familiarity with ITIL concepts of Service Management, Change Management, and Root Cause Analysis
- De-escalation experience on IT incidents and requests
- Ability to manage multiple activities requiring cross-team coordination
Nice to Have:
- ITIL certification
- Project management experience (2 years)
- Excellent communication skills at different levels of the organization
About SAP:
SAP is a leading provider of enterprise cloud services, and we're committed to helping our customers run better. Our company culture is focused on innovation, collaboration, and employee development.
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