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Automotive Customer Support Specialist
2 weeks ago
Job Summary
">- We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
">- Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
- Resolve customer complaints and concerns by providing accurate information and solutions.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
- Process and track warranty claims, ensuring all documentation is accurate and complete.
- Provide initial technical troubleshooting guidance to customers.
- Foster a positive customer relationship by following up on issues until resolution.
- Maintain comprehensive records of all interactions using CRM tools.
- Elevate complex cases to higher technical support or warranty teams when necessary.
Required Skills and Qualifications
">- Education: Graduate degree (any stream) with a preference for candidates with an automotive or technical background.
- Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; other regional languages are beneficial.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.
Benefits
">- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters growth and collaboration.
- The chance to work with a diverse range of customers and develop a deep understanding of their needs and preferences.
Others
">- We value diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve.
- We offer competitive compensation packages, including benefits and bonuses.
