Customer Experience Strategist

7 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeCustomerSuccess Full time
Job Opportunity

The ideal candidate will be responsible for driving customer success through strategic partnerships and technical expertise. As a trusted advisor, they will build strong relationships with customers and account teams, develop a deep understanding of Salesforce implementations, and share best practices to ensure optimal platform utilization.

Key responsibilities include:

  • Serving as the single point of customer accountability for orchestration of all deliverables, experience, and renewal, and expansion.
  • Cultivating and maintaining stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer organizations.
  • Coordinating the completion of Signature Success catalog of services as required for the customer.

Required skills and qualifications include:

  • 8+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
  • Ability to analyze technical concepts and translate them into business terms, and map business requirements into technical features.
  • Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.

Benefits include:

  • A challenging role with opportunities for growth and development.
  • A dynamic work environment with a talented team.

We are seeking a highly motivated and experienced professional who is passionate about delivering exceptional customer experiences. If you are a strategic thinker with excellent communication skills and a proven track record of success, we encourage you to apply.

This position requires:

  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

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