Key Account Specialist

5 days ago

Udaipur, Rajasthan, India beBeeCustomerAccount Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Customer Accounts

This is a 6-month contract position with a global technology leader.

As a proactive Customer Retention and Accounts Specialist, you will manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

Your key responsibilities include contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

The ideal candidate will require advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, and organized and detail-oriented work habits with the ability to meet deadlines.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.

Strong communication and negotiation skills are essential. The role requires experience in customer service and proficiency with CRM systems.

We are looking for someone who can thrive in a progressive culture that fosters creativity, flexibility, and diversity.

Integrity, honesty, people, humanity, and passion for excellence define this global technology leader.

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