IT Infrastructure Specialist

2 days ago

Jodhpur, Rajasthan, India beBeeSystemAdministrator Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview

The IT Infrastructure Specialist will be responsible for the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. This includes troubleshooting a wide range of issues related to Windows and MacOS applications, as well as networking problems.

Main Responsibilities

  • Manage and maintain desktops, laptops, and other end-user devices.
  • Detect and promptly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments.
  • Solve system-related problems, including software installations and antivirus updates.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Coordinate and implement the installation of client- and department- specific applications and systems.
  • Monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.

Required Skills

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.

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