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Senior Operations Associate

1 week ago

Pune, Maharashtra, India WNS Global Services Full time
Company Overview
WNS Global Services is a leading Business Process Management company that combines industry knowledge with technology and analytics expertise to deliver innovative digital-led transformational solutions across 10 industries. Our team enables businesses in various sectors to re-imagine their digital future and transform their outcomes with operational excellence.

Job Description
As a Senior Operations Associate, you will be responsible for delivering an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources. You will leverage collaborative models tailored to address the unique business challenges of each client, co-creating and executing the future vision of 400 clients with our 44,000 employees. Key responsibilities include:
  • Invoice processing and exception handling
  • Vendor master management and helpdesk service desk
  • Open item remediation and GRIR analysis and follow-ups


Required Skills and Qualifications
We seek individuals who can demonstrate the following skills and qualifications:
  • Able to understand client expectations and requirements
  • Strives to adhere and improve performance on SLA's and deliverables to customers
  • Maintains relationships with relevant line managers, counterparts, and stakeholders
, as well as qualifications such as B.com, M.com, or MBA. We believe in fostering a collaborative spirit and encouraging open communication among team members.