
Medical Information Specialist
3 days ago
We are a specialised pharmacovigilance service provider, established to deliver first-class support to pharmaceutical and biotechnology partners.
Responsibilities:- Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling.
- Accurately identify, document, and report adverse events, side effects, pregnancy, and other special situation events, and product quality complaints within required timeframes.
- Ensure all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Provide management with regular updates regarding project status and metrics concerning enquiries.
- Assist in departmental regulatory inspection preparedness for the pharmacovigilance system and actively participate in PV inspections or audits.
- Lifescience or biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience is preferred.
- Comfortable receiving enquires by phone.
- Ability to perform out-of-hours service if required.
- Strong interpersonal and communication skills.
- Advanced English language skills, both verbal and written, as well as proficiency in French.
- We prioritise diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people can contribute and grow.
- A supportive team environment with opportunities for professional growth.
- The chance to work on challenging projects that make a real difference in the industry.
We strive to maintain a collaborative and dynamic work environment that values open communication and teamwork.
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