Night Shift Airline Operations Coordinator
2 days ago
We are seeking a skilled and detail-oriented professional to manage ticketing operations during evening and night hours.
The ideal candidate will possess strong knowledge of fare rules, airline ticketing policies, and international routing.
- Key Responsibilities:
- Book, cancel, reschedule, and manage domestic and international tickets.
- Handle amendments, refunds, and re-issuances as per client requirements.
- Monitor and resolve ticketing-related issues promptly.
- Customer Support:
- Provide customer service via calls, emails, and chats during the night shift.
- Assist clients with queries related to fares, routing, and policies.
- System Handling:
- Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
- Ensure accurate data entry and booking processes.
- Coordination:
- Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
- Update clients on travel schedules, changes, and airline policies.
- Reporting & Compliance:
- Maintain accurate transaction logs and prepare daily reports.
- Follow company policies and adhere to industry regulations.
Requirements:
- Minimum 1–2 years of proven experience in airline ticketing or travel services.
- Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.
- Strong knowledge of fare rules, airline ticketing policies, and international routing.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage responsibilities in a night shift setup.
- Reliable internet connection and a suitable work-from-home environment (for holidays/week-offs).
As a key member of our team, you will have the opportunity to work with a dynamic and experienced group of professionals. We offer a competitive compensation package and opportunities for career growth and development.
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