Operations Manager

2 weeks ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time
Job Description

At ADCI MAA 15 SEZ - K20, we are seeking an experienced Operations Manager to lead our Kindle Content Quality team. This individual will be responsible for managing operations and process optimization to ensure the highest quality eBooks for our customers.

The successful candidate will have a passion for driving continuous improvement, influencing internal and external stakeholders, and leveraging analytical tools to assess performance drivers. They will also possess strong team management skills, with a proven track record of leading high-performing teams and delivering results in a fast-paced environment.

About the Role
  • Lead the Core Operations team across multiple programs by setting vision, direction, and culture.
  • Drive continuous improvement in Quality, Productivity, Customer experience, Program, and People metrics.
  • Manage individual and team performance expectations and goals, monitor service levels, and hold teams accountable to meet and exceed performance targets.
About Us

We are committed to ensuring that our eBooks provide the highest quality as defined by our customers. Our team uses the KCQ Global QA Standard to assess quality, which is derived from customer input, feedback from internal teams, and competitive quality intelligence.

Requirements
  • Bachelor's degree
  • 6+ years of team management experience
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, SalesForce, Tableau, or similar
Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. We are open to hiring candidates to work out of one of the following locations: Chennai, TN, IND. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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