Leadership Opportunities in IT CRM and Complaints Systems

3 days ago


Lucknow, Uttar Pradesh, India beBeeManagement Full time ₹ 10,00,000 - ₹ 15,00,000
IT CRM and Complaints Applications Manager

Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions.

We are seeking a seasoned Manager/Sr. Manager to lead CRM and Complaint system projects with energy, efficiency, and end-to-end ownership.

  • A deep understanding of Life Insurance Business processes and policy lifecycle is essential.
  • The ideal candidate will be part of the IT team or Point of Contact (POC) for the functional department liaising with the IT team for any system requirements or Change Requests.
  • An in-depth knowledge of Software Development Life Cycle (SDLC) and ability to handle queries and route them correctly at Level 1 is required.
  • A minimum of 7+ years of experience Post Qualification in a similar role with excellent production support skills, including resource and time management ability, is necessary.
  • The successful candidate will have a strong background in SQL queries, VAPT risk, and mitigation, and experience with .Net would be an added advantage.

In this role, you will work closely with cross-functional teams to design, develop, and implement CRM and Complaint systems that meet business requirements.

You will be responsible for ensuring timely project delivery, identifying and mitigating risks, and providing technical expertise to stakeholders.

This position requires a detail-driven professional with exceptional communication skills and a passion for delivering high-quality results.


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