Customer Service Representative

2 days ago


Mumbai City Navi Mumbai Mumbai, India beBeeQuality Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues in a timely and professional manner, and providing accurate information about our services.

Responsibilities
  • Handle customer inquiries via phone, email, and in-person with a courteous and professional attitude.
  • Provide accurate information about diamond certification processes, timelines, and services.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain records of customer interactions and feedback to improve service quality.
Administrative Support
  • Assist in data entry, documentation, and report generation related to diamond testing and certification.
  • Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
  • Maintain inventory records and manage logistics for sample tracking.
  • Support billing, invoicing, and other administrative tasks as required.


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