E-Commerce Customer Support Team Lead

6 days ago


Solapur, Maharashtra, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Support Leader Job

We are creating a digital ecosystem of products and services that make everyday life better in the Middle East – fast, scalable, and customer-centric.

Our mission is to deliver value to every customer every day. We aim to redefine what technology can do in this region by leveraging talented professionals like you.

Key Responsibilities
  • Manage high-priority customer issues and develop strategies to improve both customer and support agent experiences.
  • Lead key initiatives in a growing e-commerce environment, enhancing leadership skills within the Customer Support team.
  • Oversee a large, distributed CS operations team across multiple locations, ensuring seamless handling of complex issues.
  • Drive customer satisfaction, reduce churn, and implement long-term improvements in customer support processes.
Requirements
  • At least 12 years of experience in Customer Service/Operations/Program Management in an e-commerce setting.
  • 4–5 years of senior leadership experience with proven ability to lead and manage large, distributed CS operations teams.
  • Strategic thinking, problem-solving, and execution ownership. Proven ability to lead complex programs and deliver measurable outcomes.


  • Solapur, Maharashtra, India beBeeShopifyDeveloper Full time ₹ 7,50,000 - ₹ 15,00,000

    As a skilled e-commerce developer, you will be responsible for creating and customizing high-performing Shopify-based websites. This role requires expertise in theme development, app integrations, and store optimization to deliver seamless online shopping experiences.The ideal candidate should have a strong background in coding languages such as Liquid,...


  • Solapur, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 9,00,000

    Job Title:E-commerce Product Specialist">Description:We are seeking a skilled E-commerce Product Specialist to provide exceptional technical support to customers, ensuring their satisfaction and resolving any issues promptly.The ideal candidate will be responsible for delivering swift resolutions to diverse customer inquiries across various channels,...


  • Solapur, Maharashtra, India beBeeShopify Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a skilled Shopify Developer to transform Figma designs into fully functional, high-performing e-commerce platforms.Key Responsibilities:Convert Figma designs into scalable, functional e-commerce themes.Build and customize e-commerce stores with responsive, cross-browser compatibility.Implement apps, integrations, and custom...


  • Solapur, Maharashtra, India beBeeDeveloper Full time ₹ 15,00,000 - ₹ 25,00,000

    About People Prime Worldwide: We foster innovation while maintaining a friendly, open culture. Guiding customers from current to future possibilities by unlocking the value of their data and applications to solve digital challenges, achieving business and societal outcomes.Job Description:We are seeking an experienced SAP Hybris developer who can design and...


  • Solapur, Maharashtra, India beBeeStrategist Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

    About UsWe are a leading cybersecurity company with a legacy of over 30 years. Our mission is to innovate, simplify, and secure.Our product stack spans Endpoint Protection, XDR, Zero Trust, Threat Intelligence, Data Privacy, and beyond.Our product stack is built upon a robust Cybersecurity Mesh Architecture. We drive impactful initiatives through our CSR...


  • Solapur, Maharashtra, India beBeeEcommerce Full time ₹ 1,92,000 - ₹ 2,16,000

    **Job Title:** E-commerce SpecialistCompany is looking for an experienced E-commerce Specialist to work on exciting projects. The ideal candidate will have a strong background in web development, particularly with Shopify.Required Skills and QualificationsDevelop and maintain e-commerce stores using Shopify platformImplement responsive and user-friendly web...


  • Solapur, Maharashtra, India beBeeShopify Full time ₹ 15,00,000 - ₹ 20,00,000

    Shopify E-commerce SpecialistThe Shopify E-commerce Specialist is responsible for creating, modifying, and maintaining the online store.This role ensures a seamless customer shopping experience, efficient website performance, and alignment with business objectives.Key ResponsibilitiesDesign, Develop, and Customize Shopify Themes: Reflect brand identity...


  • Solapur, Maharashtra, India beBeeInvestor Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    About Our Marketing TeamWe are a Sequoia-backed SaaS company building an AI-native Marketing suite for e-commerce brands.Our team has grown significantly with 3000+ e-commerce brands globally across 50+ countries and we have received investments from marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more.Job RequirementsStrong...


  • Solapur, Maharashtra, India beBeeManualQAEngineer Full time ₹ 15,00,000 - ₹ 22,00,000

    About the Role:We are seeking a skilled Manual QA Engineer with hands-on experience in e-commerce platforms to contribute to our growing QA team.The ideal candidate is detail-oriented, proactive, and has a strong understanding of end-to-end testing of e-commerce workflows such as product listings, cart functionality, checkout, and payment integration.


  • Solapur, Maharashtra, India beBeeMarketing Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Description: As an E-commerce Sales professional, you will have the opportunity to work with a leading fashion brand. Your key responsibilities will include implementing SEO strategies to drive organic traffic and increase online visibility, managing digital marketing campaigns across various platforms to boost sales and brand awareness, analyzing...