Senior Techno Functional Specialist

4 days ago

Hyderabad, Telangana, India beBeeOracle Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Senior Techno Functional Specialist

About the Role:
We are seeking a seasoned Techno-Functional Expert with deep expertise in Oracle CX (CRM), particularly in Oracle B2C Service Cloud. This role demands hands-on experience, strategic thinking, and the ability to deliver end-to-end solutions in a dynamic enterprise environment.

Key Responsibilities:
- Lead Oracle CX implementations with a focus on Oracle B2C Service Cloud, Oracle Field Service, Oracle B2B Service Cloud, and Oracle Sales Cloud.
- Own the delivery lifecycle: from requirement gathering to solution design, testing, and deployment.
- Design and develop screens, components, and workflows tailored to client needs.
- Create high-quality documentation and presentations for stakeholders.
- Collaborate with cross-functional teams to ensure seamless project execution.
- Provide expert-level support and guidance to clients, ensuring satisfaction and solution effectiveness.

Required Skills & Experience:
- 8+ years of experience in Oracle CX (CRM) with strong hands-on expertise.
- 4-6 years of experience in Oracle Cloud solution implementations.
- Proven ability in solution architecture, especially in the insurance domain (preferred).
- Exceptional problem-solving, customer handling, and communication skills.
- Strong documentation and presentation capabilities.

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