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1 day ago
Quality Assurance Manager - Data Annotation Specialist
This is a senior leadership role that involves leading service assurance initiatives to maintain high and consistent support service quality across various projects. As a Quality Assurance Manager, you will be responsible for helping the organization attain business outcomes and provide zero surprises to operations.
- The ideal candidate will have 5+ years of experience in quality management, preferably 2+ years in data annotation space
- Prior work experience in quality management roles in data annotation space
- Designing and deploying service quality frameworks for process efficiency improvement, quality enhancement, and predictability of operations health
- Understanding, defining & monitoring business indicators (lagging & leading indicators)
- Sound understanding of early warning systems and design as per business need
- Expertise in performing risk & controls assessment/FMEA and creating/proposing robust controls frameworks
- Create process health dashboards & reports, perform ad-hoc analysis, and implement action plans
- Drive ongoing/service assurance initiatives, continuous process improvement programs
- Accountable for data accuracy, timeliness and overall quality of work product
Noida location with flexible shifts required
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