Operational Excellence Leader

2 days ago

Kozhikode, Kerala, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Key Role:

The Process Improvement Manager plays a pivotal role in streamlining business processes, optimizing operational models and enhancing regional efficiency.

Responsibilities:

  • Process Harmonization

This involves collaborating with Regional teams to review and refine operational models for maximum efficiency and effectiveness. The manager will assess these models continuously to ensure alignment with regional requirements and bring any necessary changes to HO attention.

  • Effective Technology Deployment

The Process Improvement Manager will help agencies identify automation opportunities to reduce manual processes and eliminate redundancies. By promoting best practice sharing between Regional agencies, the manager will drive process improvements.

  • High-Performance Agency Network Management

The Process Improvement Manager will foster a high-performance mindset within Regional agencies by monitoring and coaching QPMs. This will lead to improved agency performance across the region through initiatives that encourage best practices sharing, performance benchmarking and continuous improvement.

  • Regional Improvement Projects

The Process Improvement Manager will lead regional projects focusing on waste reduction, simplification and efficiency gains. Regular assessments will uncover opportunities for process enhancements, automation and simplification across various functions, engaging stakeholders across the region to drive a culture of continuous improvement.

  • Regional Deployments

The Process Improvement Manager will deploy target operating models in regions to minimize exceptions and manage Country Manager expectations. New tools and processes will be introduced within the Region, monitored and implemented before handover to Business units.

  • Project Management and HO Contribution

The Process Improvement Manager will participate in HO global projects, working closely with HO BEX team and external teams to manage project implementation. As a focal point for the region, the manager will provide regional specificities and process needs, offering collaboration and support to Agencies during GBS transition projects.

  • Implementation of New Clusters or Agencies

The Process Improvement Manager will lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Guidance will be provided on standard operating procedures, resource allocation and technology requirements to establish a solid foundation for new entities, ensuring smooth integration and adherence to the target operating model.

Required Skills:
  • Conceptual thinking with advanced problem-solving and decision-making skills
  • Strategic vision to align operational processes with business goals
  • Change management expertise to drive adoption of new processes and technologies
  • Technology acumen to identify and deploy relevant tools for process improvement
  • Continuous improvement mindset with proactive identification of opportunities to reduce waste and automate tasks
  • Data-driven decision making with strong analytical skills to evaluate data and inform process optimizations

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