Cloud Operations Specialist

The primary goal of this Cloud Support role is to oversee the implementation, management, and maintenance of cloud deployments, systems, and services. This ensures high levels of availability, redundancy, and business continuity.

• Act as a trusted security advisor within your designated vertical, participating in high-value customer engagement.
• Build, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in the Azure Cloud environment.
• Lead and serve as an SME for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team.
• Create deployment guides, standard operating procedures, and perform knowledge transfers to other team members.
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment.
• Implement and conduct Weekly, Monthly, and Quarterly health checks for the Cloud environment and all integration platforms.
• Perform system audits to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements, considering growth and optimization.
• Maintain and update Cloud support policies, practices, and methodologies.
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests.
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Department.
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight.
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience.
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems.
• Provide guidance and build documentation around the overall architecture and operations of technology.
• Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach, i.e., decommissioning On-Prem infrastructure, moving On-Prem services to Cloud or PaaS, etc.
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary.
• Develop plans for system upgrades, enhancements, and create architectural diagrams.
• Manage, support, and enhance the Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM)
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
• Manage and support escalation requests from the Service Desk team.
• Provide senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share the knowledge.

Required Skills and Qualifications:

• Computer Science / Information Technology degree or diploma, or equivalent industry experience.
• Post-secondary education obtained by a community college or one or more professional designations.
• Up to 7 years of experience in Server and Cloud Administration.
• A strong understanding of best practices in automation and DevOps is required.
• IT-aligned engineering degree, diploma, or equivalent work experience.
• Azure Certification (AZ100 or AZ300 preferred).
• VMWare Virtualization Certification is highly valued.
• Programming language experience is beneficial.

What You Will Bring:

• Excellent technical skills and knowledge.
• Strong problem-solving abilities.
• Effective communication and collaboration skills.
• Able to work in a fast-paced environment.
• Proactive approach to learning and self-improvement.
• A team-oriented mindset.

This position offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

We are committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and success.