Duty Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Duty Manager to join our team at Novotel Bengaluru Outer Ring Road. As a key member of our Front Desk team, you will be responsible for ensuring the highest level of service delivery and maintaining the highest standards of quality and efficiency.
Key Responsibilities:
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Review, analyze and suggest improvement of work flow and standards at the Front Desk.
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel.
- Provide department orientation and training of the hotel service standards, procedures and programs.
- Constantly monitor team members' appearance, attitude and degree of professionalism.
- Motivate and provides a work environment which brings out the best in team members.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings and trainings as assigned by management.
- Report for duty on time wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the Management of the Hotel.
Requirements:
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and professionally groomed at all times.
What We Offer:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Learning programs through our Academies designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- Career development opportunities with national and international promotion opportunities.
Why Work for Accor?
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
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