Duty Manager

2 weeks ago


Bengaluru, Karnataka, India Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Novotel Bengaluru Outer Ring Road. As a key member of our Front Desk team, you will be responsible for ensuring the highest level of service delivery and maintaining the highest standards of quality and efficiency.

Key Responsibilities:

  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk.
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
  • Ensure documentation of all guest related issues using the logbook.
  • Sign media and supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
  • Assist Guest Relations in greeting, rooming, and sending off guests.
  • Inspect front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit and act upon any discrepancies.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
  • Conduct Night Audit Process for hotel.
  • Provide department orientation and training of the hotel service standards, procedures and programs.
  • Constantly monitor team members' appearance, attitude and degree of professionalism.
  • Motivate and provides a work environment which brings out the best in team members.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
  • Be fully conversant with hotel fire & life safety/emergency procedures.
  • Attend all briefings, meetings and trainings as assigned by management.
  • Report for duty on time wearing clean and complete uniform at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by the Management of the Hotel.

Requirements:

  • Good communication and customer contact skills.
  • Service oriented with an eye for details.
  • Ability to work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and professionally groomed at all times.

What We Offer:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Learning programs through our Academies designed to sharpen your skills.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Career development opportunities with national and international promotion opportunities.

Why Work for Accor?

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


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