Telemarketing Specialist

1 week ago


Ahmedabad, Gujarat, India Banaraswala Wire Mesh P Limited Full time
Customer Engagement

  • Initiate outbound calls to prospective and existing customers to build trust and rapport.
  • Address customer queries and concerns effectively.


Data Collection

  • Collect and record customer information, including contact details, preferences, and feedback.
  • Maintain and update customer data in CRM systems.
  • Analyze collected data to identify trends and opportunities for improvement.


Sales Conversion

  • Identify potential sales opportunities and convert leads into sales through persuasive communication and negotiation.
  • Follow up with prospects and leads to maximize conversion rates.
  • Meet or exceed sales targets and performance metrics.


Reporting and Feedback

  • Prepare regular reports on telemarketing activities, customer interactions, and sales performance.
  • Provide feedback on customer responses and suggest improvements to telemarketing strategies.


Requirements

  • Experience: Minimum of 1 year of experience in telemarketing or a related field.

Skills

  • Language: Gujarati and Hindi.
  • Proven ability to engage with customers and effectively communicate product or service value.
  • Strong data collection and analytical skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in CRM software and telemarketing tools.

Education

  • Graduate and above.
  • Relevant certifications or coursework in sales or marketing is a plus.



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