Visionary Leader

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,61,40,000 - ₹ 2,16,18,000

About this role

This leadership position offers the opportunity to drive strategic growth and innovation in a forward-thinking customer experience company. As a key member of our management team, you will play a pivotal role in shaping the firm's direction, operations, and expansion.

Job Overview:

We are seeking an experienced leader to fill the role of Managing Partner. The successful candidate will have a proven track record in scaling operations, client acquisition, and managing service delivery. This is a partnership-oriented role that requires a strong understanding of business development, financial stewardship, and governance.

The Managing Partner will be responsible for defining and driving the overall business strategy to grow our BPO and AI-driven service portfolio. Key responsibilities include expanding our client base across industries, developing partnerships, and introducing new revenue streams.

Key Responsibilities:

  • Strategic Leadership: Define and drive the overall business strategy to grow our BPO and AI-driven service portfolio.
  • Business Development: Expand client base across industries, develop partnerships, and introduce new revenue streams.
  • Operations Management: Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
  • Financial Stewardship: Oversee P&L, budgeting, investments, and ensure sustainable profitability.
  • Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold governance standards.
  • Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
  • Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.

Minimum Qualifications & Skills:

  • 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
  • Strong record in scaling operations, client acquisition, and managing service delivery.
  • Expertise in P&L management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.

Desired Attributes:

  • Entrepreneurial and partnership-oriented mindset.
  • Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
  • Visionary leader capable of anticipating trends and steering the firm strategically.
  • Strong governance and ethical standards, with a focus on transparency and accountability.

What's In It For You:

  • An opportunity to join as a partner-owner in a growing BPO/AI-driven company.
  • Direct influence over strategic decisions, operations, and financial outcomes.
  • Share in the firm's profits and long-term value creation.
  • Capital investment ensures true alignment of ownership and rewards.
  • Work with a team passionate about combining technology and customer experience at scale.

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