Payroll Team Leader

1 day ago


Gulbarga, Karnataka, India beBeeExpertise Full time ₹ 18,00,000 - ₹ 2,59,20,000
Job Title: Oracle Cloud HCM Payroll Lead

We are seeking a highly skilled professional to lead our payroll team and manage the delivery of high-quality managed services to clients using Oracle Cloud HCM solutions.

The successful candidate will be responsible for leading a team of support consultants, managing performance and development, and playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

The key responsibilities of this role include:

  • Leading and managing a team of payroll-focused support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Working hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partnering closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Acting as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervising and contributing to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Troubleshooting and replicating functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Building and maintaining strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Driving improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Reviewing and recommending enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contributing to internal knowledge bases and support materials, and championing a culture of continuous improvement
Person Specification | Skills and Qualifications (Essential)

The ideal candidate will possess the following essential skills and qualifications:

  • Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
  • Communication Skills: Ability to communicate clearly and client-facing consultancy skills
  • Teamwork: Collaboration with cross-functional teams, including stakeholders
  • Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
  • Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth

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