Client Services Coordinator

7 days ago


Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full time
Job Description:
HireGenie | Finance Recruitment Expert is seeking a highly skilled Customer Service Executive to join our team. The successful candidate will be responsible for delivering exceptional guest experiences through effective communication, issue resolution, and seamless booking management. This role involves managing multiple Airbnb listings, responding to booking requests, coordinating with housekeeping staff, resolving issues efficiently, and maintaining operational excellence in line with company standards.

Responsibilities:
Manage guest bookings, cancellations, and modifications on the Airbnb platform. Ensure smooth check-in/check-out experiences for all guests, including providing clear instructions and necessary details. Monitor and manage Airbnb calendars to avoid overbookings and ensure accurate availability. Assist in monitoring and maintaining the quality of the Airbnb listings, including photos, descriptions, and guest reviews. Ensure properties are in top condition for each guest stay by coordinating with cleaning and maintenance teams. Conduct weekly evaluations to ensure guest satisfaction and identify areas for improvement.

Requirements:
Experience in Hospitality and/or Customer Service required. Fluency in English (verbal and written communication skills). Ability to Respond to queries on an immediate basis. Problem-solving abilities and the ability to handle challenging situations with professionalism. Attention to detail and the ability to multitask in a fast-paced environment.

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