Cloud Operations System Engineer

Job Description

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• This role involves implementing, managing, and supporting cloud deployments, systems, and services to ensure high levels of availability, redundancy, and business continuity.">

The successful candidate will have a strong sense of technical knowledge, a customer-first attitude, mentoring team members, and ownership.

Key Responsibilities:

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• Act as a trusted security advisor in assigned verticals, participating in high-value customer engagement">
• Build, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in Azure Cloud environment">
• Lead and act as SME for Azure platforms (IaaS, Intune/Autopilot) within IT operations team">
• Create deployment guides, Standard Operating Procedures, and perform Knowledge transfers to other team members">
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within Azure Cloud environment">
• Implement and conduct Weekly, Monthly, and Quarterly health checks for Cloud environment and integration platforms">
• Perform system audit to ensure performance benchmarks are met and provide recommendations for future enhancements">
• Maintain and update Cloud support policies, practices, and methodologies">
• Responsible for resolving support tickets within ITSM platform tool; incidents, service requests, problem tickets, and change requests">
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve On-prem, Azure Cloud, and application integration platforms">
• Prevent problem recurrence through repeatable automated processing">
• Review current toolsets and unlock capabilities not leveraged by IT Dept">
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight">
• Assist in scoping and deployment of configuration management tools like CMDB, Ansible, Puppet, etc., to enhance end-user experience">
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems">
• Provide guidance and build documentation around overall architecture and operations of technology">
• Perform tasks to implement intake request with utmost proficiency and forward-looking approach">
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to vendor, as necessary">
• Develop plans for system upgrades, enhancements, and create architectural diagrams">
• Manage, support, and enhance Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM)">
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for Service Desk team">
• Manage and support escalation requests from Service Desk team">
• Provide senior-level mentorship to Service Desk team members on daily issues">
• Create and regularly update knowledge articles for Service Desk team and IT operations team to share knowledge">

Requirements:

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• Computer Science/Information Technology degree or diploma, or equivalent industry experience">
• Post-secondary education obtained by community college or one or more professional designations">
• Up to 7 years of experience in Server and Cloud Administration">
• Industry knowledge of best practices in automation and DevOps is required">
• IT-aligned engineering degree, diploma, or equivalent work experience">
• Microsoft Azure Certification is mandatory (AZ100 or AZ300 preferred)">
• VMWare Virtualization Certification is an asset">
• Programming language experience is nice to have">