Technical Service Director

14 hours ago


Delhi, Delhi, India ACME - MEP Full time
Job Summary:

We are seeking a seasoned Technical Service Director to lead our HVAC (VRV, VRF) Services team. As a key member of our ACME - MEP organization, you will oversee customer service operations within your designated zone, driving continuous improvement and excellence in service delivery.

About the Role:

This is a leadership position that requires strong technical expertise, excellent communication skills, and a proven track record of managing high-performing teams. You will work closely with internal stakeholders, service technicians, and external partners to ensure seamless service delivery, meet contractual obligations, and drive business growth.

Main Responsibilities:

  • Customer Service Management:

    • Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols.
  • Technical Support and Issue Resolution:

    • Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers.
  • Team Leadership and Development:

    • Recruit, train, and develop a high-performing customer service team & coordinators, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree/diploma in Mechanical Engineering, ITI in Air conditioning or related field.
  • Proven experience (4+ years) in customer service management, preferably in the HVAC industry or related field.
  • Strong technical knowledge of HVAC systems, equipment, and maintenance practices.
  • Exceptional leadership and people management skills, with the ability to inspire and motivate teams to achieve performance targets.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.

What We Offer:

In return for your expertise and dedication, we offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience, plus additional benefits and opportunities for professional growth and development.
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