Technical Service Director
14 hours ago
We are seeking a seasoned Technical Service Director to lead our HVAC (VRV, VRF) Services team. As a key member of our ACME - MEP organization, you will oversee customer service operations within your designated zone, driving continuous improvement and excellence in service delivery.
About the Role:
This is a leadership position that requires strong technical expertise, excellent communication skills, and a proven track record of managing high-performing teams. You will work closely with internal stakeholders, service technicians, and external partners to ensure seamless service delivery, meet contractual obligations, and drive business growth.
Main Responsibilities:
- Customer Service Management:
• Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols. - Technical Support and Issue Resolution:
• Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers. - Team Leadership and Development:
• Recruit, train, and develop a high-performing customer service team & coordinators, fostering a culture of accountability, collaboration, and continuous improvement.
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree/diploma in Mechanical Engineering, ITI in Air conditioning or related field.
- Proven experience (4+ years) in customer service management, preferably in the HVAC industry or related field.
- Strong technical knowledge of HVAC systems, equipment, and maintenance practices.
- Exceptional leadership and people management skills, with the ability to inspire and motivate teams to achieve performance targets.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
What We Offer:
In return for your expertise and dedication, we offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience, plus additional benefits and opportunities for professional growth and development.
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