
Field Service Expert
6 days ago
Service Specialist
About the Role:We are seeking a skilled Service Specialist to join our team. The successful candidate will be responsible for providing on-site service support to customers across Guwahati and surrounding regions.
Key Responsibilities:- Attend to field complaints and provide timely service support at customer sites.
- Handle commissioning calls to ensure correct installation, testing, and performance verification.
- Diagnose and troubleshoot mechanical and electrical issues.
- Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
- Provide inputs for Annual Maintenance Contracts (AMC) and other aftermarket growth opportunities.
- Diploma/Graduate in Mechanical or Electrical Engineering preferred.
- 3–4 years of relevant experience in field service, installation, or maintenance.
- Strong knowledge of service, commissioning, and troubleshooting processes.
- Excellent technical troubleshooting ability.
- Knowledge of installation and commissioning standards.
- Strong customer handling and communication skills.
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