Leadership Role: City Operations Director

4 days ago

Ghaziabad, Uttar Pradesh, India beBeeOperations Full time ₹ 25,00,000 - ₹ 40,00,000
City Operations Head for India

We are seeking a seasoned professional to lead our city-wide operations in India. This is a leadership role that owns end-to-end of last mile operations, responsible for driving business and delivering results.

The key responsibilities include:

  • Leading city wide operations to ensure on-time delivery of services.
  • Managing ground staff & last mile operations - from deployment, training, uptime, servicing to utilization.
  • Analyzing processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Designing an optimized instant-delivery network to reduce delivery timelines & increase efficiency.
  • Building scalable processes that expand the value proposition & can be replicated in all top cities.
  • Creating performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Building & leading teams of hub executives and recruiters.
  • Driving service staff acquisition through on-ground marketing.
  • Collaborating with cross-functional teams to drive innovation & continuous improvements in technology & algorithms used by the operations team.

Requirements:

  • 10-14 years of experience in driving business & last mile operations.
  • Experience handling operations P&L, large grey collar teams & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics.
  • Fluent in English, Hindi, and Marathi.

Bonus points for someone who has a strong understanding of the Indian market and operations landscape.

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