Senior Program Manager, International Emerging Stores
4 weeks ago
Amazon is seeking a seasoned Program Manager to drive the success of our International Emerging Stores initiative. As a key member of our team, you will be responsible for planning, executing, and delivering complex customer experience capabilities across our global footprint.
Key Responsibilities- Identify and scope large-scale programs to drive customer experience improvements
- Collaborate with cross-functional teams to design and deliver innovative customer-facing initiatives
- Develop and manage project plans, timelines, and budgets to ensure successful program delivery
- Anticipate and mitigate program risks, providing escalation management and trade-off analysis
- Work closely with stakeholders to gather requirements and define program objectives
- Develop and maintain relationships with key stakeholders, including technical and non-technical teams
- Drive process improvements and implement best practices to enhance program delivery
- Analyze large datasets to inform program decisions and drive business outcomes
- 3+ years of program or project management experience
- 2+ years of working cross-functionally with tech and non-tech teams
- 2+ years of delivering cross-functional projects
- Experience defining program requirements and using data and metrics to determine improvements
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, or related field
Amazon is a customer-obsessed company that strives to be Earth's most customer-centric company. We are building products that help customers easily identify offers closest to them, and we are committed to delivering exceptional customer experiences. As a Program Manager on our team, you will have the opportunity to work on innovative projects that drive business outcomes and improve customer satisfaction.
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