Senior Program Manager, International Emerging Stores

4 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time
About the Role

Amazon is seeking a seasoned Program Manager to drive the success of our International Emerging Stores initiative. As a key member of our team, you will be responsible for planning, executing, and delivering complex customer experience capabilities across our global footprint.

Key Responsibilities
  • Identify and scope large-scale programs to drive customer experience improvements
  • Collaborate with cross-functional teams to design and deliver innovative customer-facing initiatives
  • Develop and manage project plans, timelines, and budgets to ensure successful program delivery
  • Anticipate and mitigate program risks, providing escalation management and trade-off analysis
  • Work closely with stakeholders to gather requirements and define program objectives
  • Develop and maintain relationships with key stakeholders, including technical and non-technical teams
  • Drive process improvements and implement best practices to enhance program delivery
  • Analyze large datasets to inform program decisions and drive business outcomes
Requirements
  • 3+ years of program or project management experience
  • 2+ years of working cross-functionally with tech and non-tech teams
  • 2+ years of delivering cross-functional projects
  • Experience defining program requirements and using data and metrics to determine improvements
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, or related field
About Amazon

Amazon is a customer-obsessed company that strives to be Earth's most customer-centric company. We are building products that help customers easily identify offers closest to them, and we are committed to delivering exceptional customer experiences. As a Program Manager on our team, you will have the opportunity to work on innovative projects that drive business outcomes and improve customer satisfaction.



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