Senior Data Analytics Specialist for Capacity Optimization

3 weeks ago


Mohali, Punjab, India OS Mgmt Consulting Services Full time
Job Role: As a Data Scientist, you will be accountable for data gathering and analysis of capacity forecasts, experiment results, and optimization of demand profiles.

Key Responsibilities:
  • Apply operations research and statistical models to solve core challenges of the company.
  • Work closely with senior executives to drive data-driven decisions related to human-in-the-loop Operations, Revenue Operations, and Product Operations.
  • Build data infrastructure to measure individual user service level requirements and develop systems to intelligently route resources to meet those requirements.
  • Develop models that measure growth, seasonality, and absorption of the human-in-the-loop operation (contingent/partner resources) to train AI models and deliver medical notes within company-set SLAs.
  • Forecast quarterly and semi-annually the capacity needed, alongside ensuring team members fulfill scheduled shifts from a demand side.
  • Build controls, processes, and systems to ensure SLAs are met to deliver a best-in-class service.

Requirements:
  • Experience as a Data Scientist in a technology company - 5 years of experience or educational equivalent.
  • Degree in Data Science, Data Analytics, Statistical Analysis, or similar - bonus points for a Master's or PhD.
  • Thrive in an independent work environment.
  • Detail-oriented, leave nothing to chance.
  • Achieve goals consistently and efficiently.
  • Must be proficient with general reporting tools and languages. SQL is a must, and you also have experience with other tools like Excel, Python, R, etc.


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