Senior Data Analyst for Capacity Planning

4 weeks ago


Mohali, Punjab, India OS Mgmt Consulting Services Full time

Job Role: As a Data Scientist, you will be accountable for data gathering and analysis of capacity forecasts, experiment results, and optimization of demand profiles.

Key Responsibilities:

Apply operations research and statistical models to solve core challenges of a company. Work closely with senior executives to drive data-driven decisions related to human-in-the-loop Operations, Revenue Operations, and Product Operations.

Key Deliverables:

  1. Build data infrastructure to measure individual user service level requirements and develop systems to intelligently route resources to meet those requirements.
  2. Develop models that measure growth, seasonality, and absorption of our human in the loop operation (contingent/partner resources) to train AI models and deliver medical notes within company-set SLAs.
  3. Forecast quarterly, and semi-annually the capacity needed, alongside ensuring team members fulfill scheduled shifts from a demand side. Build controls, processes, and systems to ensure SLAs are met to deliver a best-in-class service.
  4. Analyze product data to identify problems and ideate product features and process enhancements.
  5. Work cross functionally to pioneer and drive your own ideas to execution.

Eligibility:

Experience as a Data Scientist in a technology company - 5 years of experience or educational equivalent. Degree in Data Science, Data Analytics, Statistical Analysis, or similar - bonus points for a Masters or PhD. Thrive in an independent work environment. Detail-oriented, leave nothing to chance. Achieve goals consistently and efficiently.

Must be proficient with general reporting tools and languages. SQL is a must, and you also have experience with other tools like Excel, Python, R etc.



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