IT Backup Manager

Backup Operations Specialist

Sun Pharma seeks a skilled and experienced IT professional to oversee and manage backup operations team.

This role requires strong technical expertise in backup technologies, leadership capabilities, and proactive approach to risk mitigation and compliance.

The ideal candidate will be responsible for ensuring data integrity, availability, and recoverability across all systems, as well as compliance with regulatory requirements.

Key Responsibilities:

• Manage day-to-day operations of backup and recovery environments across on-premise and cloud platforms.
• Lead and mentor a team of backup administrators and support staff to ensure high system availability and performance.
• Develop, enforce, and maintain backup policies, schedules, and procedures aligned with business continuity and disaster recovery (BCDR) strategies.
• Monitor backup jobs, investigate failures, and resolve issues in a timely manner to minimize risk and data loss.
• Collaborate with application, database, and infrastructure teams to meet and maintain data protection and retention requirements.
• Maintain comprehensive and up-to-date documentation of backup configurations, processes, and recovery procedures, aligned with industry standards.
• Provide evidence and support for internal and external audits across regions, ensuring timely and accurate responses.
• Ensure compliance with legal, regulatory, and internal data retention policies and audit requirements.
• Evaluate, recommend, and implement new technologies and tools to optimize backup performance, cost, and reliability.
• Provide regular reporting on backup status, capacity usage, risk assessments, and improvement opportunities to senior management.
• Lead and participate in disaster recovery drills, ensuring operational readiness for real-world incidents.
• Drive the creation, upkeep, and periodic review of Standard Operating Procedures (SOPs).
• Act as primary liaison for audit activities related to backup operations, coordinating with internal and external auditors.
• Govern and oversee backup vendor teams responsible for BAU (Business As Usual) support, ensuring SLAs and KPIs are met.
• Plan and execute migration of global storage and backup resources, ensuring minimal disruption to business operations.
• Implement and monitor security measures to safeguard data from unauthorized access, physical threats, ransomware, and malware attacks.
• Oversee Incident, Change, and Problem Management processes related to backup operations, including CR (Change Requests) evaluation.
• Manage vendor relationships, including service contracts, equipment maintenance, and support delivery.
• Monitor backup utilization, analyze trends, forecast future capacity, and plan accordingly.
• Govern regular backup testing initiatives and implement enhancements to reduce cost, time, and improve reliability.
• Continuously improve internal systems and change management processes, exercising judgment on critical change requests.

Requirements:

• Degree or appropriate professional qualification.
• Certification & Trainings on following technology domains: Backup, Storage, ITIL.
• 10-12 Years of experience.
• Knowledge of Integrated IT Backup Solutions, manufacturing IT domain (OT IT), distributed IT teams across globe.
• Mandatory Knowledge of the following areas: Backup Mgmt., VMware knowledge, Server hardware management, SLA Tracking for BAU and Partners, Basic Network Management, Project management, Knowledge in Pharma compliance 21CFR part 11, Experience in preparing CSV (Computer system Validation) documents, Basic Knowledge in Veritas, Actifio, Commvault, Spectrum Protect etc. are added advantage, Knowledge in GCP, AWS is added advantage, Pharma industry experience is an advantage.