Senior Project Operations Manager

3 weeks ago

Gurgaon, Haryana, India UnitedLex Full time
About Us

UnitedLex India Pvt Ltd (Erstwhile iRunway) is a data and professional services company that delivers innovative solutions to the legal and business sectors. Our mission is anchored by a passion for innovation, brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Compensation

The estimated salary for this position is around $85,000 - $115,000 per year, depending on experience and location.

Job Description

The Senior Project Operations Manager is responsible for overseeing project management activities, including planning, coordination, and execution. This role requires significant interaction with clients, outside counsel, and review providers to manage work across all groups.

  • Delivers project management services for assigned projects.
  • Maintains 80% billable utilization across assigned clients.
  • Identifies and manages risk proactively.
  • Extensive experience with Relativity front-end tasks and capabilities.
  • Can easily provide client trainings and demos to external users.
  • Acts as a point of escalation on project issues; works with Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client.
  • Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
  • Works with team and participates in client meetings on best practices for a project, proactively works to addresses issues, and messages resolution where appropriate.
  • Understands client pricing modules and adheres to billing protocols.
  • Participates in the continuous improvement of UnitedLex Project and Program Management methodologies and processes.
  • Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.
  • Aware of competitors' products and their strong and weak points.
  • Participation in training curriculum build and conduct formal training sessions on tasks handled by project management.
  • Work closely with offshore team; train them on client specific nuances so that they can aid in handling requests.
  • Compliance with time entry guidelines and deadlines required.
Qualifications
  • Overall 5 years experience with 2-4 years' experience as a Jr PM / Client Services Lead in the Litigation Support industry.
  • Fully understands the eDiscovery market, competitor structures as well as the EDRM and applies this knowledge to their day-to-day interactions with clients, outside counsel and review providers.
  • Consultative expertise in managing eDiscovery tasks.
  • Significant experience with Relativity; ability to conduct training sessions, navigate the platform easily and troubleshoot front end issues.
  • Full understanding of all industry standard technologies, challenges, and benefits. Comfortable speaking of these technologies to clients and strategizing on the appropriate approach for
  • Proactive client/relationship management and risk identification.
  • Excellent written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.
  • Open to work in US hours from time to time.
  • Experience with Reveal review platform a plus.
  • Project Management Institute, Project Management Professional (PMP) is a plus.

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