Senior Quality Assurance Professional

1 week ago


Mumbai, Maharashtra, India beBeeQualityAnalyst Full time ₹ 10,00,000 - ₹ 15,00,000

Key Responsibilities:

  • Monitor, evaluate, and score inbound/outbound calls according to established quality parameters.
  • Offer constructive feedback and coaching to agents to enhance performance.
  • Identify gaps in communication, process adherence, and customer handling skills.
  • Preset and maintain quality reports, dashboards, and analysis for senior management.
  • Support initiatives to boost customer satisfaction metrics such as CSAT, NPS, and FCR.

Qualification Requirements:

  • Graduate degree from any field
  • A minimum of 1-3 years' experience as a quality analyst in an international voice process environment


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